NowPhysio Ltd Privacy Statement

NowPhysio Ltd (‘we’ or ‘us’ or ‘our’) respects the privacy of our users and client (‘user’ or ‘your’ or ‘clients’). 

This Privacy Policy (the ‘Privacy Policy’) is intended to inform you of our policies and practices regarding the collection, use and disclosure of an information you submit to us.  This includes ‘Personal Information’ which is information about you that is personally identifiable such as your name, e-mail address, home address and other non-public information that is associated with the foregoing.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the ‘Last Updated’ date of this policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

User Consent

By Accessing or Otherwise using our services, you agree to the terms and conditions of this Privacy Policy, which is incorporated into and forms a part of our terms of service You expressly consent to the processing of your Personal Information to this Privacy Policy.

Your Personal Information will be processed and stored in the United Kingdom and within the European Union governed by General Data Protection Regulation 2018 (GDPR 2018). Your Personal Information will not be used or disclosed for purposes for which you have not given consent, or which are not permitted under applicable law.

Collection of Information

Personal Information that you Provide

In general, we collect Personal Information that you submit to us voluntarily. We also collect information that you submit in the process of the assessment.

We only collect information you chose to give us, and we process it with your consent, or on another legal basis; we only require the minimum amount of personal information that is necessary to fulfil the purpose of your interaction with us; we do not sell to third parties; and we only use it as this Privacy Statement describes.

Personal Information from Other sources

We may receive Personal Information about you from other sources with which you have expressly consented to.

If you send an email to us or complete our feedback form, we will collect your email address and the full content of your email, including attached files and other information you provide.

We will also anonymise sensitive or ‘special category’ personal information in order to gather statistics and assess

You can contact us in various ways, including by emailing us, sending us mail or by telephone. If you contact us in any of these ways, we will collect the information that you choose to provide and will use it:

• to investigate any query that you raise with us
• to provide any advice or assistance that you request from us

How we protect your personal data

We’re committed to keeping any data you provide to us safe and secure. All of our staff therefore undergo comprehensive data protection training when they first start working for us and then updated every two years.

All of our online forms are encrypted which means that the details on them can’t be accessed while the information is transferred to us. Our computer network is protected by anti-virus software and other security measures and is routinely monitored by ICT to prevent security breaches.

Your rights

You have a number of rights with regard to your personal data. You have the right to request from us access to and rectification or erasure of your personal data, the right to restrict processing, object to processing as well as in certain circumstances the right to data portability.

If you have provided consent for the processing of your data, you have the right (in certain circumstances) to withdraw that consent at any time which will not affect the lawfulness of the processing before your consent was withdrawn.

You may also have the right, in some circumstances to obtain a copy of the personal information in machine readable format. Any such request should be submitted in writing to enquiries@nowphysio.co.uk

 You also have the right to complain about the use of your personal information to the Information Commissioner’s Office (www.ico.org.uk).

Effective date 01 December 2021

Last Updated 01 December 2021